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Part of the Eidon Suite
Loom — Service Design and Operating Models
Design and operate services around real customer journeys
What it does
Map journeys and service blueprints across frontstage/backstage lanes, flag pain points and moments of truth, and run structured Service Transitions from readiness through to sign-off.
- Personas, Journey Maps and Service Blueprints with a pain-point heatmap
- Service catalogue: SLAs/OLAs, roles, support groups and escalation chains
- Service Transitions: a governed readiness → acceptance pipeline
- Generate a diagram directly from a blueprint
- Service Design analytics dashboard
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